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  1. They turn around our work quickly and pass it onto different colleagues if they have to go, so there is always someone working on your work and they clearly communicate this. I haven’t had cause to complain.
  2. Good value for money
  3. Good tool
  4. Provide good day to day support
  5. Strong email building skills when additional support is required
  6. Monitor queries
  7. Response to queries with speed
  8. Personable/friendly account management
  9. Most projects are delivered to high spec with great input
  10. Delivering a high volume of emails sends and numbers without any (perceived issues).
  11. Good account management, and communications and delivery from the production teams
  12. Offer support when requested and developing the tool to help with production and channel development. A
  13. Accommodating fast turnaround email build requests