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Fast response

Experience our award-winning, unrivaled customer support service. Our clients can regularly expect typical response times of 1 hour for email enquiries, 60 seconds for online chats, and 3 rings for a phone call.

Expert help

Our team know their stuff, and want to make sure you do too. In addition to our personal support, our extensive online library of manuals and videos helps future-proof your team against further difficulties.

Clients come first

Our service and customer satisfaction levels are carefully monitored to ensure we maintain the highest standards at all times. We seek to be open, honest, and transparent when delivering our services.

Trusted email marketing support

We have created a Customer Charter, which outlines the standards of service you can expect. To the best of our knowledge we remain the only email service provider with such a charter, which is publicly available for all to read.

Keep your marketing machine turning

From resolving HTML queries to facilitating the set-up of that new feature, our email support team is there for you to contact 24/5 via email, chat or telephone – regardless of your time zone.


Customer Satisfaction

What our users say

"Adestra’s support is the best we have experienced with responses in seconds. Adestra also take notice of our feedback and are constantly making improvements to their platform making our lives easier and allowing us time to focus on the things that matter."


Our awards

Our dedication to exceptional real-time support is reflected in our customer service award portfolio across our three global locations: the UK, North America, and Australia.

email marketing services ICS Winner Logo


Customer Focus Award

UK Customer Satisfaction Awards 2017 ICS (Institute of Customer Service)

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Bronze Award

Customer Service Team of the Year 2017

Computer services Stevie® Awards for Sales & Customer Service

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email marketing services CSIA Winner


Customer Service Team of the Year 2017

Australian Service Excellence Awards

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email marketing services UBM Lexies Winner Logo


UBM Supplier of the Year

Lexies Live 2017

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Request a demo

Tell us your marketing needs and we’ll demonstrate how our software and service can be utilized to address them.