Experience our award-winning, unrivaled customer support service. Our clients can regularly expect typical response times of 1 hour for email enquiries, 60 seconds for online chats, and 3 rings for a phone call.
Our team know their stuff, and want to make sure you do too. In addition to our personal support, our extensive online library of manuals and videos helps future-proof your team against further difficulties.
Clients come first
Our service and customer satisfaction levels are carefully monitored to ensure we maintain the highest standards at all times. We seek to be open, honest, and transparent when delivering our services.
Trusted email marketing support
We have created a Customer Charter, which outlines the standards of service you can expect. To the best of our knowledge we remain the only email service provider with such a charter, which is publicly available for all to read.
Keep your marketing machine turning
From resolving HTML queries to facilitating the set-up of that new feature, our email support team is there for you to contact 24/5 via email, chat or telephone – regardless of your time zone.
What our users say
"Adestra’s support is the best we have experienced with responses in seconds. Adestra also take notice of our feedback and are constantly making improvements to their platform making our lives easier and allowing us time to focus on the things that matter."
Our dedication to exceptional real-time support is reflected in our customer service award portfolio across our three global locations: the UK, North America, and Australia.
UK Customer Satisfaction Awards 2017 ICS (Institute of Customer Service)
Computer services Stevie® Awards for Sales & Customer Service
Australian Service Excellence Awards
Lexies Live 2017
Request a demo
Tell us your marketing needs and we’ll demonstrate how our software and service can be utilized to address them.