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Multiple Client Management

Make the most of our unique multi-layer structure to maintain the integrity of each of your clients’ data, feature sets, and required integrations while still retaining visibility across the account at a macro level. Maintain complete control over users’ account access rights and permissions, use tagging for ease of navigation and provide all required stakeholders with the visibility required to optimize their use of the Adestra platform.

Reporting & Benchmarking

Analyse and develop strategy and tactics in response to the in-depth insight and reporting available at every level of an individual client’s email marketing or across sectors, teams or indeed across the account as a whole. Use the platform’s inbuilt benchmarking capability to monitor performance, efficiencies, ROI or simply to bring in elements of gamification across your internal teams.

Branded Client areas

With the ability to brand a client’s area with color elements and logo so that their view is individual to them is key to ensure your clients feel the personal touch. Provide branded reports automated to send out to key stakeholders with live statistics so they bask in the results without needing to delve into the detail.

Sales support

Our partnerships team will be on hand to provide you with the support required in RFP responses, bid support, prospect presentations to bring the knowledge of the platform capabilities and the latest in email marketing techniques and act as an extension of your sales teams.

Account Management

Our partner account managers really take the time to understand your offering, your agency portfolio and understand how to work with your teams efficiently and with your clients as required in a unified way. On hand for day-to-day queries but also ongoing regular reviews to maximise your return from the partnership.

User support

Rely on our award-winning global support team for swift response to your team or your client’s queries and alleviate the frustrations of getting caught in the middle of a demanding customer and an external supplier.

Approvals system

Recognising the importance of quality control and obtaining the required sign off from multiple stakeholders can be tricky to manage. Adestra’s approvals systems provide you with the flexibility to set the required levels of sign off but provide you with the assurance of an audit trail of who has agreed to what before campaigns get sent out.

Knowledge & Know-how

Benefit from a wealth industry tips, tricks, best practice and share these in turn with your clients to increase the value you are adding to the ongoing relationship with them. From regular blogs, eguides, webinars to involvement in Adestra’s summits and seasonal events, there is a wealth of resources to benefit from.

Professional services support

Each client comes with its own set of requirements, whether scoping or building out integrations with other IT systems, providing training in the platform, providing counsel on design techniques, or simply providing some needed outsourced resource to deploy campaigns or design emails in times of peak capacity, Adestra’s team of experts in this area will be available.

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