Adestra, a leading provider of innovative email marketing technology, has been named a Silver Award winner in the 12th annual Stevie® Awards for Sales & Customer Service.
The company is now a two-time winner of the Stevie Awards’ Customer Service Department of the Year in the subcategory of All Other Industries, 100 or More Employees.
The awards were presented during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, with more than 650 executives from around the world in attendance. Adestra was represented at the banquet by Ryan Phelan, Vice President, Marketing Insights; Toby McLelland-Taylor, Vice President, Client Services; and Lisa Finfer, Head of North American Sales.
“We are thrilled that we have not only won a Stevie Award but that we moved up from Bronze, which we won in 2017, to Silver this year,” Phelan says.
“For the second year in a row, we’ve been able to validate our global standing in the email industry by being the top company providing excellent service in every market area in which we operate.
“Receiving this award two years in a row validates our core mission and vision of offering our customers ‘Software AND a Service®.’ I’m proud of the entire global team that helped us win this award. The competition was tough this year between Adestra and 12 other companies in our category, such as Vizio, which won the category.”
Other winners throughout the night included DHL, Travelzoo, Marriott Vacation Club, American Airlines, Delta Vacations, John Hancock Financial Services and Wells Fargo.
This year’s competition featured 2,500-plus nominations from organizations of all sizes and in virtually every industry, an increase of 10 percent over 2017. Entries were considered in 89 categories for customer service and contact center achievements. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Michael Gallagher, president of the Stevie Awards.
With 500-plus clients worldwide across a number of key sectors, Adestra has experienced annual double-digit revenue growth for over 13 years. In 2015, Adestra announced the opening of its U.S. operations in Dallas and New York, followed by its APAC operations in both Sydney, Australia and Auckland, New Zealand, in 2016.
Since then, Adestra has been recognized for a number of awards and achievements in every continent that it serves in, including: being named as Supplier of the Year by UBM in 2016. Scoring Customer Service Team of the Year – Medium Businesses in the Australian Service Excellence Awards (ASEAs), and the Customer Focus award by the UK Institute of Customer Service (with five consecutive years of being shortlisted) in 2017. And being recognized in the “Top 10 Companies You Should Follow“ by MarTech Series, and in the Top 25 UK Tech by G2 Crowd, in 2018.
Friday’s Silver win is Adestra’s second Stevie award in two consecutive years in the U.S. and the first Silver. In 2017, Adestra scored a Bronze in its first Stevie Awards competition.
“The two-time Stevie win, coupled with the other recognition the company has received in recent months means Adestra has been recognized for service excellence in every region that it does business.
“This is a tremendous honor for Adestra,” says Henry Hyder-Smith, CEO and Co-Founder. “Thirteen years ago, we started this company to be a differentiator in the space. This award, which we won alongside some of the top brands in the world, validates our mission, vision and purpose to offer First-Person Marketing solutions to digital marketers everywhere.
“This award reflects what our customers say to us regularly – that our service is the best in the industry. For Adestra, our business is not just about the technology but also the service that we offer to each customer every time.”
Adestra is a trusted provider of First-Person Marketing solutions for global and growing brands.
The company’s industry-leading email platform provides a powerful infrastructure for one-to-one, contextual messaging and marketing automation, helping marketers communicate more effectively with their customers and subscribers. Robust reporting features allow marketers to efficiently evaluate and optimize their campaign results. The flexible structure and open integration architecture enables businesses to connect disparate technology platforms to create a seamless customer journey.
Along with a best-of-breed platform that drives customer engagement and boosts ROI, Adestra was founded on the principle that marketing success takes more than technology, which is why customer service is at the heart of its business. Adestra continues to maintain one of the highest customer satisfaction rates in the industry. It is trusted by top companies including UBM, FranklinCovey, and Condé Nast Digital Limited, among others.
Established in 2004, Adestra has offices throughout the UK, US, Canada, Australia and New Zealand. For more information, please visit adestra.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates, Inc.