Adestra, a leading provider of innovative marketing technology software and services, has been shortlisted for the fifth year in a row for the ‘Morrison Utility Services Customer Focus Award – SME’ at the UK Customer Satisfaction Awards organised by the Institute of Customer Service. The results will be announced at the gala ceremony on the 7th of March 2017.
Adestra won the award in 2014 and has also attained the organisation’s ServiceMark designation – a national standard recognising an organisation’s achievement in customer service, and its commitment to upholding those standards. ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation’s customer service strategy. Adestra achieved a ServCheck index score of 79.5, significantly higher than their sector’s average of 60.88.
Henry Hyder-Smith, CEO at Adestra, commented:
“We’re very proud to be honoured once again with the Customer Satisfaction Awards. For more than 12 years, we’ve been focused on providing Software AND a Service and making sure our clients consider us a partner, more than a supplier. Being shortlisted for five years in a row shows we’re on the right track.”
This is not the only third-party body to recognize Adestra’s dedication to customer service this year. G2 Crowd, a leading business software review platform has identified Adestra as a High Performer in their Fall 2016 Email Marketing Software Grid. This was put together using customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data.
Adestra was founded on the principle that marketing success takes more than just technology and it has maintained this ethos while bringing key developments to the platform and expanding into three countries: UK, USA and Australia.
About the UK Customer Satisfaction Awards
The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service. The awards recognise organisations and individuals that have implemented successful customer service strategies.
Adestra is a worldwide provider of one-to-one email and lifecycle marketing solutions for global and growing brands.
The company’s unique, industry-leading email platform provides a powerful infrastructure for contextual messaging, helping marketers communicate more effectively with their customers and subscribers. Its flexible structure and open integration architecture allows businesses to connect disparate technology platforms to create a seamless customer journey.
Along with a best-of-breed platform to execute marketing automation, Adestra was founded on the principle that marketing success takes more than technology, which is why customer service is at the heart of its business. Adestra was a winner of the 2014 Customer Focus Award from the Customer Service Institute, and continues to maintain one of the highest customer retention rates in the industry.
Established in 2004, Adestra has offices in Oxford and London UK, Dallas and New York USA and Sydney Australia. For more information, please visit https://www.adestra.com.