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Customer Focus AwardWe’re delighted and proud to announce that Adestra won the 2014 ICS UK Customer Satisfaction Award for Customer Focus, held at the Lancaster London Hotel, on 25th February 2014.

Steve Denner, Director and co-founder of Adestra, said:

“This is fantastic news! This award is for everyone at Adestra, all of whom work hard to support our clients. It’s yet another sign of our commitment to our customers. We’re Software AND a Service.”

Jo Causon, Chief Executive of the Institute of Customer Service, said:

“There is a growing awareness that customer service is integral, not just to the performance of individual organisations, but to the UK economy as a whole. Adestra are differentiating through service, placing customers at the heart of their business strategy, capturing and acting on feedback and securing a bright future for their employees by doing so.”

About the Institute of Customer Service

The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance.

The Institute is a membership body with a community of over 400 organisational members – from the private, public and third sectors – and over 3,000 individual memberships.

About the UK Customer Satisfaction Awards

Entry to the UK Customer Satisfaction Awards is free and there are eleven award categories. Award submissions are scored against pre-set criteria by a panel of industry experts.

Awards finalists are assessed by an independent group of judges selected for their business knowledge and acumen.

The six highest scoring entrants in each award category are invited along to the awards evening.