The 2017 Econsultancy/Adestra Email Marketing Industry Census has just been published and it brings with it a flurry of exciting insight into our industry. And one of the heroes of this year’s report is undoubtedly personalisation. We’ve said it time and time again, today’s consumers don’t just appreciate communications that are personalised to them, they expect them. And it seems that marketers are catching up with the task!
This year’s report highlights personalisation as a key focus for 2017 chosen by 30 percent of in-house respondents, bumping automation from the top spot it occupied in 2016. The results are similar for agency marketers too – 25 percent of respondents in this category chose this as a focus, close behind the top focus of behavioural response marketing (28 percent).
Marketing plans are highly impacted by personalisation
When asked what they can’t currently do to their satisfaction, marketers in both camps (66 percent companies and 56 percent agencies) expressed the wish to be better with personalisation as their top choice. And they’re not wasting time on it! Seventy-one percent of company respondents and 73 percent of agency marketers are utilising (or planning to use) content personalisation beyond the first name.
Looking ahead to five years from now, most responses also focused on this aspect of email in many of the responses, including:
“Personalisation – emails completely built based on an individual’s demographics and needs. There will be no ‘bulk’ emails.”
“More automated email content creation, allowing truly personalised emails created with significantly less human oversight.”
“Increasingly linked to business engagement triggers, and personalised with relevant dynamic content options rather than regularly scheduled ‘mass’ mailings.”
Use of relevant messaging at scale doubles
When asked about their ability to provide personalisation, the majority of respondents place themselves in the early stages of implementation. Only 15 percent of in-house marketers believe they can send emails based on individual activities and preferences throughout the funnel at scale, but this number has almost doubled since last year and is higher than the 14 percent who are not working towards personalisation. This is positive news for the industry as it highlights it as a key area for marketers.
Supporting the benefits of focusing on personalisation is the fact that almost three-quarters of companies adopting it at scale report an ‘excellent’ or ‘good’ performance from their email campaigns, compared to only 35 percent for companies who say they ‘are not yet working towards this’.
An increased awareness of scalability and implementation across the customer lifecycle also shows that marketers are considering how personalisation fits in the marketing puzzle. At Adestra, we promote First-Person Marketing as the way to deliver one-to-one communications at scale. And personalisation is one of the four core parts of this approach alongside automation, integration and optimisation.
Check back in the coming weeks to find out how these key aspects are reflected in the results of 2017 Email Industry Census. Or download a copy of the report and find out now!