When we founded Adestra, we saw a clear gap in the market. We believed good technology needs great customer service to help it thrive and provide real value to customers. Since then, we have been focused on building a business culture that delivers on the promise of Software AND a Service. From our earliest days, through to scaling up to the global business we are today this has been our mantra and mission. When our dedication to delivering on this promise is reflected in great customer feedback, it makes us really happy.
But when one of our largest and longest-standing clients nominates and chooses us as Supplier of the Year – well, the feeling is practically indescribable!
Proud, excited, appreciative, delighted, joyous – Those are just a few of the emotions we tumbled through when UBM recently honoured us as its 2016 Supplier of the Year at its annual Lexie Awards.
These aren’t exactly your typical industry awards. Nominees must be tapped by internal stakeholders, and therefore truly reflect the criteria set: for the vendor to clearly demonstrate excellent customer service and insight throughout 2016, and play a crucial part in the ongoing development of UBM brands and the overall objectives of the company’s Events-First strategy.
UBM EMEA has approximately 5,000 active suppliers. Adestra’s nomination, and category win was, according to Head of Procurement Andrew Hinton, “based on the scope of your interaction across the entire EMEA business, the positive feedback from all stakeholders across their various brands throughout 2016 and the positive and professional manner in which Adestra operates on a daily basis.
“Adestra has proven itself to be a highly valuable asset to UBM over the past year. As well as providing a professional and responsive service at all times, it has demonstrated the benefits of truly working in partnership with our supply chain. As well as exemplary customer service, Adestra has provided insight and technologies that have aided UBM in our aim to be the number one company in the Event sector globally and provide our customers with a portfolio of services that are truly world class.”
Customer service is a key focal point for Adestra and the company has received other awards for its technology and dedication to service, including the ICS UK Customer Satisfaction Awards (won in 2014 and shortlisted for five consecutive years) and the Stevie® Awards (finalist for 2017). But, to be recognized like this without any prompt is very dear to our hearts.
We want each and every client to
feel like know that we are obsessed with their success. If you can bear with my opening and closing this post with something you’d more likely hear my kids say than me – this honour, this recognition of the value of the ethos we started with 12 years ago, makes us feel pretty darn #blessed.