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With the most recent update to the in-product MessageFocus help documentation, our brand new training help videos are now fully integrated and available within MessageFocus help. This provides you with another way of getting help on the various aspects of MessageFocus alongside our existing documentation and the MessageFocus Support team.

The videos range from quick step-by-step guides, to detailed examples of working with the more intricate features within MessageFocus.

You can access the videos, along with all of the help documentation, directly within your MessageFocus account using the ‘MessageFocus Help’ link in the sidebar. If a document contains a help video, it will be displayed at the top of the screen beneath the title.

You simply need to click the video name and the screen will expand to display the video.

Some of the more complex features, for example Filters and Recurring Campaigns, have a number of videos available on the subject, explaining how to use specific parts of the functionality.

Over the coming months we will continue to expand on the existing help documentation and videos. If there’s an area of the product that you would like us to provide more detailed information on, or if you have any feedback, please let us know by emailing