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Third-Party Subprocessors

Organization Name

Status

We Are Controller/Processor

Location

Purpose

Details of Purpose

Amazon AWS New Processor European Economic Area Hosting provider Amazon AWS is utilized by Upland as our  hosting provider for our  infrastructure and applications.
CommandPrompt New Processor United States (under EU-US Privacy Shield Framework) Database management services provider CommandPrompt is a database consulting services provider utilized by Upland for assisting with the implementation and management of our SQL databases.
Fastly Old Processor European Economic Area Content distribution network provider Fastly is utilized as a CDN to distribute content and resources physically closer to end recipients.
FlairsTech New Processor European Economic Area Support services provider FlairsTech is the services provider being utilized by Upland for providing tier 1 support to customers.
Help Scout Old Processor European Economic Area Support platform Help Scout is the customer services support and software ticketing system used by Upland for managing and tracking customer support operations.
Open Market New Processor European Economic Area Telecommunications provider Open Market is being utilized within the platform as a new telecom provider for sending SMS messages to customers.
Postmastery New Processor European Economic Area Email services provider PostMastery is an email and mail delivery  consulting services provider utilized by Upland for assisting with the implementation and management of our mail servers.
Pulsant Old Processor European Economic Area Colocation and infrastructure hosting Pulsant is utilized as our colocation provider and they provide the physical space, power, and Internet connectivity that supports our infrastructure and operations.
Zendesk New Processor United States (under EU-US Privacy Shield Framework) Support platform Zendesk is the customer services support and software ticketing system used by Upland for managing and tracking customer support operations.

 

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