Why pay for bad service?
Think about how much time you lose by waiting for your ESP to respond….it should not be that way!
Ever found yourself waiting 24 hours or more for a response from your email service provider? Tired of ticketing systems that seem to be a black hole? It’s frustrating to have to wait for an answer. It’s even worse when that waiting costs you money. Adestra is obsessively dedicated to our customers to the point where we’ve developed response times that don’t cost you money or time.
Here are a few more ways we support our client partners and put Software AND A Service into action:
- Real Time Support – On hand when you need us by phone, email or online chat. No ticketing. No waiting. You’ll get instant access to expert system knowledge and unbeatable technical assistance. Your emails get out the door, on time, every time.
- Superior Outcomes – For Adestra, it’s not just about answering the phone or chat in a matter of seconds. It’s about solving the problem. After every question, we ask our client partners how we did. Our scores month over month average 4.7 out of 5.
- Awards (the real kind) – The Institute of Customer Service has evaluated us over the last few years, including an in-depth examination of how we help our clients. Their findings? We won the 2014 Customer Focus Award and were shortlisted in 2015. That’s in addition to all of the other awards we’ve received.
We don’t just brag about being customer obsessed … We are!
Isn’t it time for a change? After 10 years as a global leader in email marketing, Adestra knows what marketers need!