Client Service

As a MessageFocus user, you and your team will be allocated a team of email marketing experts at Adestra, which will work in partnership with you to maximise your use of the product..

Our client retention rate since we began in 2004 is over 98.7%, which we’re really proud of as a team. Our mission is to provide email marketing that delivers results and to ensure that we’ve built a client service network which is responsive, innovative and determined when it comes to attaining that goal.

Account Management

Every Adestra client has a dedicated account manager, who is responsible for ensuring MessageFocus helps you to achieve your objectives and that you are satisfied with the service we provide. They will work to understand your business and communications strategy, paying close attention to your success metrics. Adestra employees have a range of client-side experience and we match teams for the best results.

MessageFocus support team

In addition, our MessageFocus support team provides you with assistance for everyday questions about your campaigns and use of MessageFocus. Available to you by phone, online chat and email when you need them, they respond to a client query every six minutes. Their support compliments the skills and experience of your account team, making the perfect customer service package. Adestra thrives on a culture of continuous improvement, which means that if we can see a better way to help you reach your goals, we’ll be telling you as soon as we can.