From day one, we have focused on being more than Software-as-a-Service, we’re Software and a Service. We want to help you along your email marketing journey. In our experience, this takes more than technology. That’s why customer service is at the heart of everything we do.
“Having worked with Adestra for around 4 years now, I find their customer service impeccable – they are always ready to offer sound & current advice, both technical and strategic and I would recommend them without hesitation “
“Adestra is one of those companies that get recognized easily for their supreme customer service.”
“The service from every single person at Adestra – whether it be IT support or account management – has been unbelievably good. Nothing is too much trouble and it is rare to experience such a high level of service in business today.”
Our commitment to customer service lead us to create our Customer Charter. The charter details the standards of service we aim to provide our clients, and is the first of its kind among UK marketing technology providers. It’s based on our clients direct feedback of what is important to them.
Download the charter >
On hand when you need them by phone, email or online chat. There’s no ticketing. No waiting. You’ll get instant access to expert system knowledge and unbeatable technical assistance. That means your emails get out the door, on time, every time. Find out more about our real-time support >
You have hundreds of things to think of in your day-to-day. All of our Account Managers are hand-picked experts, tasked with giving you regular, targeted, proactive strategic assistance, meaning you’re always armed with the most effective email strategy for your brand. Find out more about the Account Management team >
Our qualified trainers are friendly and approachable and will ensure that your specific objectives for each training session are met. On hand from the start, they offer all new users comprehensive MessageFocus training as well as advanced sessions for those that want to take their marketing skills to the next level. Find out more about or training >
Our team of experienced Project Managers are here to help deliver your email and integration requirements however complex the task. They know our technology inside out and provide strong project management as well as technical expertise, to ensure your requirements are understood and the delivery is managed smoothly. Find out more about our Project Managers >
Our team of ‘HTML for email’ experts work to ensure that our clients’ email templates deliver the best results possible, no matter which email client they are seen in. From template creation to data capture forms, there’s no production challenge our team can’t handle. Find out more about our design and build services >