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MessageFocus Help Documentation

Over the last few months, our documentation manager Steph has been working with the development team to refresh all of the help documentation for the new MessageFocus.

I am pleased to announce that you can now access this new documentation directly from within your MessageFocus account, providing you with another way of getting help that complements our existing client service and training departments.

Accessing help documentation

Where documentation is available, you can get help on the feature you are using by the links at the top right-hand side of the page. Alternatively, you can use the ‘MessageFocus Help’ link in the sidebar, which will take you to a page where you can find out more about getting help, and access documentation on other parts of MessageFocus.


Clicking either of these links will open a new window, enabling you to continue working while referencing the help documentation.


Over the coming months we’ll continue to expand on this documentation. If there’s an area of the product that you would like us to provide more detailed documentation on, or you have any feedback, please get in touch.

There are lots of benefits to using the new version of MessageFocus, such as split testing, content preview and social sharing, all of which now are completely documented, so if you haven’t done so already, login and give it a try.

Carl Chambers