Tel: 01865 242425

Tel: 1-855-835-0471

Jim’s MessageFocus Top Tips

It’s a new month which must mean it’s time for another instalment of my Top Tips. This month I’ll be showing you how you can update your details within MessageFocus, how to ensure that your manager has visibility of the campaigns which you launch and how you can easily locate your campaigns within MessageFocus.

1. User settings

It’s happened to the best of us, too many passwords, too many numbers and from time to time, some inevitably just slip our minds. The first thing I would like to show you is how to reset your MessageFocus password.

When you load up the MessageFocus login page click on the “˜Forgot Password?’ link, this will then ask you for your account name and username. Once entered, click the “˜Reset Password’ button and an email will be sent to your email address, with a reactivation link. Once the link is clicked, you will be taken to the following page, where you can reset your password:

Figure 1. How to change your password

Once the password is changed, you will be taken back to the MessageFocus login screen.

On the other hand, if you find that your contact or user account details have changed, you can easily alter these credentials within MessageFocus using the user settings manager. Whilst logged in to MessageFocus, click on the “˜Your Homepage’ link on the right of the screen:

Figure 2. Locate your homepage

Here you will find all the information related to your user profile; however, we are going to concentrate on the two links to the right of the screen: “˜Edit user settings’.

Figure 3. Select "Edit user settings"

Within “˜Edit user settings’, you will be able to change your name, username, email address, time zone and your mailing preferences:

Figure 4. Edit user settings options

You can then amend your MessageFocus details in one place.

2.  Copy at launch

If you’re a manager, or somebody who needs to see each email which is sent from an account, workspace or project, you can ask the MessageFocus Support team to add the relevant preference to your account and ensure that you receive a copy of each campaign.

An example of a copy at launch email is below:

Figure 5. Example of a copy at launch email

At the bottom of the email,  will be able to see the campaign name, who it was launched by and the list quantity to which the email was sent to. Furthermore, you can click on the links within this email and it will not affect the reporting for the campaign. It’s a great way to keep people in the loop with what you are sending.

3. Search for an old campaign

Have you ever created a campaign and then forgotten where it is in your MessageFocus account?  Recent changes to the system have improved the way in which you can search for campaigns within it.  As long as you have a test or launch copy of the email that you wish to find within your account, then it will be simple to locate.  All you need to do is copy a link from the email you want to find, then paste it into the top right search box and click the magnifying glass:

Figure 6. Put the link into the search box

This will take you directly to the campaign that you are looking for.

Look out for another 3 Top Tips next month and, as always, good luck with your email marketing endeavours.

Jim Ellis | Client Services Manager | Adestra Ltd