Jim Ellis

Client Services Manager

Jim has over 16 years experience in client service roles and has very extensive knowledge of MessageFocus. He has worked with many of our clients both training users how to use MessageFocus and configuring their accounts so that they get the best from their email marketing. If you have a problem, Jim'll fix it.

Lucy Sheppard

Client Services Team Leader

Lucy has been at an Adestra since 2008 and manages the helpdesk support team on a day-to-day basis. Her pet hate is lateness! She does love chocolate though which is lucky as she sits next to the chocolate box in our office!

Mark Bonner

Client Services Executive

Mark is the newest member of the support team and brings with him exemplary customer services skills from the hotel industry. He loves all things marketing and is recently completed his CIM diploma.

Dan Hewitt

Client Services Executive

Dan has been a member of the Support Team for nearly 3 years. He has a passion for problem solving, and his pet hate is people adding full stops after exclamation marks!

Joe Matthews

Client Services Executive

Joe comes as a new recruit to the Adestra MessageFocus support team and comes straight from university. He studied HTML and computing at University and is looking forward to putting those skills to good use, helping clients with their use of MessageFocus. He loves football, and the boot of his super sporty car is usually full of footballs and shinpads!

Tim Perry

Tim is the MessageFocus Support team's newest member. He comes from a service background, coordinating Welfare for Children. He brings a wealth of experience to the team and is always smiling. He's a bit of a house music addict and tends to type/tap on his desk to the beats of “big tunes”.